Customer Service Representative

Lake Mary, FL

Job Summary:

Here at Applied Concepts, our Customer Service Representatives have one primary focus – we help Automotive Sales Executives across North America earn more money through the training we provide. The training is conducted 100% over the phone, using the training scripts and concepts taught to you by Applied Concepts.


This position allows you to have the opportunity to positively impact hundreds of clients, not only on a personal level but a financial one as well, on a daily basis. Because we train all across North America, each and every interaction is unique.


Our Customer Service Representatives do not telemarket or cold call our customer base.

Here’s an inside look at our Operations Center.


  • Start at $12.00 per hour
  • Opportunity to earn performance-based bonuses once you are fully trained. This bonus can average $160 per month.


Why Applied Concepts:

  • No Shift Bids
  • No Overnight Shifts
  • No Weekends
  • Paid Training
  • Permanent Position
  • Steady work schedule (40 hours per week)
  • Paid Holiday, Personal and Vacation time
  • Opportunity for growth within the Company



  • We Offer:
  • Educational Reimbursement Program
  • 6 Medical Insurance Plans
  • 2 Dental Insurance Plans
  • Vision Insurance
  • Gym Membership
  • Paid Vacation, Personal and Holiday time
  • 401(k) program with a company match.
  • Plus many more……



  • High School Diploma or GED required
  • Exceptional customer service skillset- with a strong desire to positively impact a customer’s life, one interaction at a time
  • Clear speaking voice
  • Strong listening /comprehension skills
  • Conversational, patient, calm and confident with an overall positive daily attitude