Recently, Applied Concept’s customer, Central Florida Toyota Scion’s Service Manager, Ryan Smith shared his dealership’s success in a video after his service team began phone skills training with us.

The Orlando dealership is part of the Southeast Toyota group and was part of the original Driving Tires Sales Program, a pilot program focusing on increasing dealership tire sales we told you about in February.  While the pilot program focused on selling tires, Central Florida Toyota-Scion decided they wanted to expand their training to cover all service calls.

In the video, Ryan talks about the remarkable difference phone skills training has made for his Service Department, including the increase of service appointments.