After deciding that their group of Lexus, Toyota and Nissan dealerships needed phone skills training, Todd Ledet, General Manager at Price LeBlanc Lexus of Baton Rogue, signed up his sales department with Applied Concepts, Inc. The other three stores decided to use different phone skills companies to compare results.
For nearly 2 years, each store trained. Johnny DeArmond, General Manager of Price Leblanc Toyota, Jon Goodart, Operations Manager, and other managers tracked results of appointments, show-ups and sales. What they found was that the Lexus store with the Applied Concepts training, had the highest percentage of phone-ups that converted into show-ups.
With these great results and increased sales, Price LeBlanc began to incorporate the Applied Concepts sales training and coaching into the other Lexus store, and the Toyota and Nissan store. But they didn’t stop there! They rolled out the phone skills training and coaching programs to the Parts and Service departments too!
Watch the video below to hear for yourself how the Applied Concepts Phone Skills training and coaching impacted this auto group! Then, if you’re not currently a customer, let Applied Concepts evaluate the current level of your team’s phone skills by allowing us to complete a series of 3 mystery shopping calls into your sales, service or parts department without cost or obligation. Click here to get started so that your dealership can experience more appointments, greater floor traffic and increased sales like Price LeBlanc and our other satisfied customers.